Duties:

• In addition to the Emergency Department – Level 1 Volunteer duties:
• Round on patients and visitors in the waiting area if there is no ED Ambassador
• Assists patients with accessing and using the Get Well App
• Assist patients with phone calling and answering
• Stay with patients while they eat as directed by nursing
• Bring staff supplies as requested
• Bring sensory items to patients when nursing requests
• Train new Emergency Department – Level 1 volunteers
• Observe and assist other volunteers in the ED
• Give feedback to Lead concerning issues with other volunteers
• Recommend other volunteers to be advanced to level 2
• Assure high level of volunteer service in the ED

Qualifications:

• Have volunteered at least 10 shifts in the Emergency Department as Level 1, and have met all of the qualifications and requirements of the Department Lead for consideration
• Complete the Level 2 ED competencies including:
  • Wheelchair and gurney cleaning
  • Meal Observation
  • Level 2 general competency (example- able to do GoBack task in the supply closet)
• ED volunteers need to be mature and self-starters
• Must have and follow an established schedule after receiving ED orientation
• Able to communicate to the patients and visitors in a manner that exemplifies Compassion and Excellence
• Effectively communicates with nursing regarding patient’s needs and questions
• Able to use and explain the Get Well App to patients
• Ability to understand the culture of the Emergency Department including staff

Assignments: 

(All shifts may not be available)

• Monday – Sunday: 12am-4am, 4am-8am, 8am-12pm, 12pm-4pm, 4pm-8pm, 8pm-12am

Location:

• Palomar UC San Diego Health Escondido