Our Service Excellence Department is dedicated to ensuring you have a positive patient experience. If you would like to share an experience with us, please call our patient experience team at 760.740.6345. We welcome your feedback! Please read more about our dedication to positive patient experiences.

If your submission requires a reply, we will make every effort to contact you as soon as possible.

For your protection, Palomar UC San Diego Health does not recommend the use of email to convey personal or medical information. If you are experiencing an emergency, please call 911, or if you have questions about your current treatment, please call your provider directly.

Search for a job with Palomar UC San Diego Health or call 800.437.7747.

Self-Pay
Patient billing that includes education on statements and payment expectations, explanation of patient balances and total charges, payment processing and/or establishing payment plans and itemized bill requests.

• Phone: 877.906.0150
• Hours of Operation: Monday–Friday, 8am–5pm

Insurance Billing
Insurance companies, provider offices and facility-related insurance billing.

• Phone: 442.281.3550, Option 6
• Hours of Operation: Monday–Friday, 7am–3:30pm

In-Person Customer Service
Non-self-pay billing and non-payment processing, insurance and coverage guidance, financial assistance and insurance billing education only.

• Address: 120 Craven Road, Suite 202, San Marcos, CA 92078
• Hours of Operation: Monday–Friday, 7am–3:30pm

InnoVision Marketing Group
Email: PR@InnoVisionMarketingGroup.com
(For media requests only)

Palomar UC San Diego Health has chosen Bamboo Health (previously PatientPing) to facilitate the delivery of real-time event notifications for care events occurring at our facilities, as required by CMS’ electronic event notifications Condition of Participation (e-notifications CoP)*. To request e-notifications for your patient’s care events at Palomar UC San Diego Health, please fill in the required information using this link.

Palomar UC San Diego Health is committed to the highest level of ethical and legal behavior. Should you have any concerns about how the District is managing these responsibilities, please contact the Corporate Compliance Department.

Call the Values Line anonymously at 800.850.2551 or email Compliance.Officer@PUCSD.org.

Hours of Operation:

• Monday–Friday: 8am–5pm
• Hotline available 24/7/365

Learn more about volunteering at Palomar Medical Center.

Please call 760.740.6345 if you want to express a concern regarding services at a Palomar UC San Diego Health facility.

Please call 877.376.3930 if you want to express a concern regarding Palomar UC San Diego Health Medical Group (Formerly Arch).

Please note, we are unable to provide medical advice via this form. If you feel you are experiencing a life- or limb-threatening emergency or a psychiatric emergency, please call 911 or go to the nearest emergency department right away. If you have a question about a current medical condition or symptom, please contact your healthcare provider or our free Nurse Advice Line, available 24 hours a day, 365 days a year. You can reach the Nurse Advice Line at 1.877.747.6411. Thank you.

Contact Us for Other Inquiries

For any other questions or inquiries, please contact us directly by calling 760.740.6345 or fill out the form below.