Duties:

• Greet patients and visitors as they enter the emergency department and help direct as needed:
  • After the visitor checks through security, direct them to go to the registration desk
  • Alert staff if the patient needs immediate attention
• Round on patients and visitors in waiting areas to ease anxiety:
  • Offer blankets as needed
  • Offer water to patients if the nurses give permission
  • Sit with the patient if the family member/significant other needs to step away
  • Answer their questions or find out the answers from staff
  • Direct people to the vending machines, restrooms, Starbucks, Gift Shop and/or Cafe
  • Offer a mask if requested
  • Show folks where the phone charging stations are located
  • Offer children coloring books and/or stuffed animal, crayons and puppets
• Help with a myriad of tasks that will leave patients and visitors with a positive feeling about Palomar UC San Diego Health
• Assist the Emergency Department staff
• Locate and sanitize wheelchairs for the emergency lobby as needed
• Take a visitor back to the patient’s room if staff requested/approve
• Sanitize the waiting room chairs

Qualifications:

• Be able to stand and walk for extended periods of time
• Possess the maturity, responsibility and interpersonal skills to interact cordially with patients, staff, volunteers and other customers. For example:
  • Be aware when to have light conversation with patients and visitors
  • Recognize when a comforting hand on their shoulder helps calm them and lets them know you care
  • Use AIDET when rounding on the community
• Possess problem solving skills for their assigned area of responsibility and be able to handle stressful situations
• Maintain patient confidentially at all times

Assignments: 

(All shifts may not be available)

• Monday – Sunday: 12am-4am, 4am-8am, 8am-12pm, 12pm-4pm, 4pm-8pm, 8pm-12am

Location:

• Palomar UC San Diego Health Escondido