• Patients: Click on the “Begin” button below and fill out the form to request your medical records. You will be asked to provide a copy of your ID as part of the process.
• Third-Party Request: Click on the “Begin” button below, fill out the requested details and upload your request.
• Note: You may be contacted to provide additional documentation, such as a birth certificate, power of attorney, etc.
• You will receive an update or response from Sharecare within 3 business days.

Subpoenas must be addressed to the location name and address from which you are requesting records. Subpoenas should not be addressed to Sharecare. Please see a list of the acceptable locations below. 

Locations:

• Palomar Medical Center Escondido: 2185 Citracado Parkway, Escondido, CA 92029
• Palomar Medical Center Poway: 15615 Pomerado Road, Poway, CA 92064
• The Villas at Poway: 15615 Pomerado Road, Poway, CA 92064 (Subpoenas will not be accepted at this location)

Subpoenas can be served at one of the locations below:

1. Sharecare
   2461 E. Orangethorpe Ave., Suite 102
   Fullerton, CA 92831
   Hours of Operation: Monday–Friday 8am–4pm
   Closed for Lunch 12:30–1pm
2. Palomar Medical Center Escondido
   Medical Records Department
   2185 Citracado Parkway
   Escondido, CA 92029
3. Palomar Medical Center Poway
   Medical Records Department
   15615 Pomerado Road
   Poway, CA 92064

• How do I check the status of my request?
  Visit this link
• How do I pay for my records?
  Visit this link
• How do I contact Customer Service?
  Call 858.244.1811
• Contact Support for live chat
  Live chat: this link and click “Help Chat” on the bottom left corner.

Sign up and enjoy complete control of your request process! With this tool, you can easily track the status of your request, download requests and pay your invoice.